First-line support is the initial response provided to someone experiencing or at risk of violence. It prioritizes listening, believing, and supporting without pressure or judgment.
Our Approach
Safe and Confidential Listening
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We listen with empathy and respect
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Survivors are believed and not blamed
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Conversations are private and confidential
Immediate Safety Support
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Discussing safety concerns and urgent risks
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Helping identify safe options and next steps
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Supporting decisions without forcing action
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Providing calm, non-judgmental support
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Acknowledging feelings such as fear, anger, or confusion
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Helping survivors regain a sense of control
Clear Information and Referrals
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Information on medical care, psychosocial support, and legal options
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Referrals to trusted services only when needed and with consent
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Respect for the survivor’s choices at every step